Shipping policy

Orders are processed Monday through Friday, with the exception of holidays. Every effort is made to ship same day for orders placed under the following conditions. If you require something urgently, please contact us so we can expedite your order.

  • Orders placed before 1pm Eastern Time, Monday - Friday (excluding holidays) will ship the same day.
  • Orders received after 1pm Eastern Time may be processed the same day, but will ship the following business day.
  • Orders placed on the weekend or on holidays will be processed the following business day.
  • In the event that there is a delay with your order, we will contact you as soon as possible.
  • All orders within the U.S. are shipped via FedEx through the following shipping options:
  • Ground (1-5 business days from ship date depending on your location)
  • 2nd Day Air (2 business days from ship date)
  • Next Day Air (1 business day from ship date)

Shipping Costs

All orders over $100 within the U.S. qualify for free Ground Shipping (excludes Alaska and Hawaii). All other orders are charged at standard FedEx rates. For an estimate enter your shipping details on the shopping cart or checkout page.

Miscellaneous

Please take into account the following information regarding shipping times and costs.

  • We ship from multiple locations. Generally, if we have the item you ordered in stock in more than one of our stores, we will ship from the closest store to you so that you receive the item sooner.
  • FedEx cannot ship to P.O. Boxes. If you require USPS shipping, please contact us.
  • If your package is lost or stolen, please allow 24 - 48 hours to investigate.


International Shipping and Exchanges

INTERNATIONAL SHIPPING

Yes, we ship internationally.

  • We will often re-quote shipping cost using USPS as it may be cheaper. If this is the case, we will charge you the lower price when we process your order.
  • Due to CITES regulations, we are unable to ship exotic leathers overseas (this includes Alligator, Crocodile, Lizard, Ostrich, Elephant, Hippo, Python, Rattlesnake, etc.)
  • We cannot supply international shipping times online. If you would like to know an estimated time of delivery, please contact us.
  • Customers are responsible for all customs fees and duty taxes. All efforts are made to ensure that all documentation is correct.

INTERNATIONAL EXCHANGES

Unfortunately due to high shipping costs we are unable to cover the shipping on international exchanges. To find out what the charges will be if you need to exchange an item from outside the USA, please contact us and we can calculate it for you.